Terms of Service

These Terms of Service (“Terms”) govern access to and use of the SymetrIQ Portal and related online services, software integrations and digital content provided by symetrIQ building intelligence Korlátolt Felelősségű Társaság, registered office at 1112 Budapest, Repülőtéri út 2/a A. ép., Hungary, company registration number 01-09-459005, tax number 33098520-2-43 (“SymetrIQ”, “we”, “us” or “our”).

Contact: info@symetriq.org

1. Scope

1.1. The SymetrIQ Portal (“Portal”) is a digital product information and BIM/CAD content platform intended to support product discovery, specification, design, BIM coordination, documentation and related activities in the architecture, engineering and construction industry.

1.2. These Terms apply to all persons accessing or using the Portal (“User”), including individual Users and Users acting on behalf of a company, design practice, contractor, manufacturer or other organisation.

1.3. Manufacturer subscription services and other paid business services supplied by SymetrIQ are governed by a separate Manufacturer Services Agreement or other written commercial agreement.

1.4. By creating an account or otherwise expressly accepting these Terms, the User agrees to be bound by them.

1.5. Nothing in these Terms excludes or limits any right that cannot lawfully be excluded or limited, including mandatory rights available to consumers under applicable law.

2. Eligibility

2.1. The Portal is intended for persons who are at least 18 years old and have legal capacity to enter into these Terms.

2.2. Where a User accesses the Portal on behalf of an organisation, the User represents that they are authorised to use the Portal in connection with that organisation.

3. Service Provider

The service provider is:

symetrIQ building intelligence Korlátolt Felelősségű Társaság

Registered office: 1112 Budapest, Repülőtéri út 2/a A. ép., Hungary

Company registration number: 01-09-459005

Tax number: 33098520-2-43

E-mail: info@symetriq.org

Website: https://symetriq.org

4. The Portal

4.1. The Portal may provide, among other things, manufacturer product catalogues, product information, classifications, technical parameters, product images, technical documents, BIM and CAD files, 2D and 3D previews, search and filtering tools, download functionality, saved content and software integrations.

4.2. SymetrIQ may also provide connectors or plugins allowing content from the Portal to be accessed from third-party applications, including BIM and CAD software.

4.3. The functionality and content available through the Portal may change over time as the Service is developed.

4.4. SymetrIQ may introduce, modify, replace or discontinue individual features where reasonably necessary for technical, security, legal or commercial reasons.

4.5. Where a change materially affects registered Users, SymetrIQ will use reasonable efforts to provide appropriate notice.

5. Registration and User Accounts

5.1. Certain Portal functionality requires registration.

5.2. Users may register using an e-mail address and password or, where available, a supported third-party authentication service such as Google Sign-In.

5.3. Users must provide accurate and current information and must not impersonate another person or entity.

5.4. User accounts are personal and may not be transferred or shared with another person.

5.5. Users are responsible for maintaining the confidentiality and security of their authentication credentials.

5.6. Users must notify SymetrIQ without undue delay at info@symetriq.org if they believe that their account has been accessed without authorisation.

5.7. SymetrIQ may suspend an account where there are reasonable grounds to suspect unauthorised access, abuse or another security risk.

6. Electronic Acceptance

6.1. The agreement between the User and SymetrIQ is concluded electronically when the User accepts these Terms during registration or another applicable acceptance process.

6.2. Before submitting a registration, the User must be given an opportunity to review and correct the information entered.

6.3. SymetrIQ will provide or make available electronic confirmation of successful account registration.

6.4. These Terms are made available in a form that allows Users to save, download and retrieve them later.

6.5. The primary contractual language of the Portal is English unless SymetrIQ expressly provides another language version.

7. Product and Manufacturer Content

7.1. Product information and digital materials available through the Portal may originate from manufacturers or other third-party rights holders.

7.2. Such information may include product descriptions, specifications, dimensions, technical parameters, certifications, photographs, documentation, trademarks, logos and other product information (“Manufacturer Content”).

7.3. SymetrIQ may structure, process, convert, translate, optimise or otherwise prepare Manufacturer Content for publication through the Portal.

7.4. Unless expressly stated otherwise, the manufacturer remains responsible for the substantive accuracy and current status of the product information supplied by it.

7.5. SymetrIQ may perform technical or structural validation but does not undertake to independently verify every technical statement provided by a manufacturer.

8. BIM, CAD and Other Digital Assets

8.1. The Portal may provide digital assets including Revit families, IFC files, DWG files, DXF files, STEP files, images, PDFs, technical documentation and other downloadable content (“Digital Assets”).

8.2. A Digital Asset may be created by SymetrIQ, supplied by a manufacturer, supplied by another rights holder, or created using a combination of such materials.

8.3. Downloading a Digital Asset does not transfer ownership of the Digital Asset or any underlying intellectual property rights to the User.

9. Licence to Use Digital Assets

9.1. Subject to these Terms, SymetrIQ grants the User a non-exclusive, non-transferable, worldwide licence to use Digital Assets made available for download through the Portal for legitimate personal, professional, architectural, engineering, construction, specification and product-selection purposes.

9.2. The licence includes the right to use Digital Assets for:

1. (a) architectural and engineering design;
2. (b) BIM coordination;
3. (c) project and construction documentation;
4. (d) product specification;
5. (e) quantity take-off;
6. (f) tender and procurement documentation;
7. (g) client and project presentations; and
8. (h) other legitimate project-related purposes.

9.3. A User may make reasonable technical modifications to a Digital Asset where necessary for its use in a specific project.

9.4. A User may provide a Digital Asset to another project participant where reasonably necessary for the same project, including to a client, consultant, contractor or subcontractor.

9.5. Such project-related sharing does not grant the recipient any right to commercially exploit the Digital Asset independently of the project.

10. Prohibited Use of Digital Assets and the Portal

Users must not:

1. (a) sell or resell any Digital Asset as a standalone digital product;
2. (b) charge another person specifically for access to a Digital Asset obtained from the Portal;
3. (c) upload or republish Digital Assets in another BIM, CAD, product or content library for independent public distribution;
4. (d) create a competing product database or digital asset library by systematically extracting content from the Portal;
5. (e) scrape, harvest or systematically download substantial quantities of Portal data except through functionality expressly provided by SymetrIQ;
6. (f) remove copyright, trademark or proprietary notices;
7. (g) misrepresent the origin or ownership of a Digital Asset;
8. (h) circumvent security, access control or technical restrictions;
9. (i) use the Portal to distribute malware or otherwise interfere with the operation or security of the Service;
10. (j) reverse engineer SymetrIQ proprietary software except to the extent such restriction is prohibited by mandatory law;
11. (k) use Portal content to train or create a commercial machine-learning or generative-AI dataset through systematic extraction without prior written permission from SymetrIQ and, where applicable, the relevant rights holder; or
12. (l) use the Portal or Digital Assets for any unlawful purpose.

11. Engineering and Technical Disclaimer

11.1. Digital Assets and product information are provided as design, specification and information aids.

11.2. They do not replace the manufacturer's current official technical documentation, installation instructions, declarations of performance, certificates or other legally or technically authoritative documents.

11.3. Before specifying, purchasing, installing or otherwise relying on a product, the User is responsible for checking its current technical characteristics and suitability for the relevant project.

11.4. Users remain responsible for compliance with applicable laws, standards, design requirements and professional obligations.

11.5. SymetrIQ does not act as the designer, engineer, manufacturer, certifying body or technical supervisor of the User's project merely by providing access to the Portal or its content.

12. Intellectual Property

12.1. All intellectual property rights in the Portal, its software, user interface, database structure, technology, connectors, proprietary metadata structures, processing systems, documentation and SymetrIQ branding remain owned by SymetrIQ or its licensors.

12.2. Digital Assets specifically created by SymetrIQ remain the intellectual property of SymetrIQ unless expressly agreed otherwise in writing.

12.3. Manufacturer trademarks, logos, original technical documents and other pre-existing manufacturer materials remain the property of their respective rights holders.

12.4. No intellectual property right is transferred except for the limited rights expressly granted under these Terms.

13. Third-Party Software and Connectors

13.1. The Portal may interact with third-party products or services, including BIM and CAD applications.

13.2. Such third-party software is governed by the terms of its respective provider.

13.3. SymetrIQ does not control changes made by third-party software providers and cannot guarantee uninterrupted compatibility with every current or future software version.

13.4. References to third-party products or trademarks do not imply endorsement, partnership or affiliation unless expressly stated.

14. Usage Analytics

14.1. SymetrIQ may collect information about use of the Portal as described in the Privacy Notice.

14.2. This may include the products viewed, number of views, downloaded file formats and the country from which the Portal is accessed.

14.3. Manufacturers may receive aggregated analytics relating to their own portfolio, including product views, download activity, downloaded file formats and country-level statistics.

14.4. SymetrIQ does not provide manufacturers with a User's name, e-mail address or other directly identifying account information as part of standard manufacturer analytics unless the User has been separately informed and a valid legal basis exists.

15. Content Restrictions and Moderation

15.1. Content made available through the Portal must not infringe intellectual property rights, contain unlawful material, compromise system security or otherwise breach these Terms.

15.2. SymetrIQ may review reported content and may restrict access to, suspend, remove or disable content where SymetrIQ reasonably considers such action necessary because the content:

1. (a) is unlawful;
2. (b) infringes intellectual property rights;
3. (c) presents a security risk;
4. (d) contains materially misleading product information;
5. (e) breaches these Terms; or
6. (f) must be restricted pursuant to a legally binding order.

15.3. Content moderation decisions are ordinarily made through human review. SymetrIQ may use automated tools to identify technical, security or integrity issues but does not rely solely on automated decision-making for final legal-content determinations unless appropriate and lawful.

16. Reporting Illegal or Infringing Content

16.1. Any person may report allegedly illegal, infringing or materially incorrect content by e-mailing:

info@symetriq.org

16.2. A notice should identify:

1. (a) the specific content concerned;
2. (b) its Portal location or URL, where available;
3. (c) the reason the reporting person considers the content unlawful or infringing;
4. (d) sufficient supporting information; and
5. (e) the reporting person's name and contact e-mail, except where applicable law permits anonymous reporting.

16.3. SymetrIQ will assess sufficiently substantiated notices in a timely manner.

16.4. SymetrIQ may contact the relevant manufacturer or rights holder as part of its assessment.

16.5. Where content is removed or restricted, SymetrIQ will provide an appropriate explanation to the affected party where required by applicable law.

16.6. The electronic point of contact for Users and for communications concerning Portal content is info@symetriq.org.

17. Availability and Maintenance

17.1. SymetrIQ uses commercially reasonable efforts to operate the Portal reliably and securely.

17.2. Unless a separate written agreement provides otherwise, SymetrIQ does not guarantee a specific uptime percentage.

17.3. Temporary interruption may occur because of maintenance, security measures, infrastructure failure, third-party service interruption, software deployment or events outside SymetrIQ's reasonable control.

18. Suspension and Termination of User Accounts

18.1. A User may request closure of their account by contacting SymetrIQ or using account functionality made available for that purpose.

18.2. SymetrIQ may suspend or terminate an account where the User materially breaches these Terms, unlawfully uses the Service, threatens the security of the Portal or repeatedly infringes third-party rights.

18.3. Where reasonably possible, SymetrIQ will provide notice and an opportunity to remedy the issue before permanent termination unless immediate action is required for legal or security reasons.

18.4. Termination of an account does not invalidate lawful project use of Digital Assets downloaded before termination, provided such continued use complies with Section 9.

19. Disclaimer of Warranties

19.1. To the extent permitted by applicable law, the Portal is provided on an “as available” basis.

19.2. SymetrIQ does not warrant that the Portal will always be uninterrupted or error-free or that every item of third-party Manufacturer Content will always be complete and current.

19.3. Nothing in this Section limits mandatory statutory rights.

20. Limitation of Liability

20.1. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

20.2. In relation to business Users, to the fullest extent permitted by law, SymetrIQ is not liable for indirect or consequential loss, loss of profit, loss of business opportunity or loss arising from reliance on inaccurate manufacturer-supplied information where SymetrIQ did not cause the inaccuracy.

20.3. SymetrIQ is not responsible for design decisions, engineering calculations or product-selection decisions made by Users.

20.4. Any limitation applying to a consumer shall apply only to the extent permitted under mandatory consumer-protection law.

21. Consumer Users

21.1. Individual consumers may use the Portal.

21.2. The standard User-facing Portal described by these Terms is currently provided without a subscription fee to Users.

21.3. These Terms do not affect mandatory consumer rights granted under Hungarian or other applicable European Union law.

21.4. If SymetrIQ later introduces a paid consumer service, the applicable purchase process and consumer information, including any statutory withdrawal or termination rights, will be provided before the User becomes bound by the paid service.

22. Complaints

22.1. Complaints concerning the Portal may be submitted to:

info@symetriq.org

22.2. SymetrIQ will review complaints in good faith and respond within a reasonable period and within any period required by applicable law.

22.3. Consumers retain any statutory right to contact the competent consumer-protection, conciliation or judicial body.

23. Privacy

Personal data is processed in accordance with the current SymetrIQ Portal Privacy & Cookie Notice, which forms a separate document available through the Portal.

24. Changes to These Terms

24.1. SymetrIQ may amend these Terms where reasonably necessary due to legal, technical, security or material service changes.

24.2. Material changes affecting registered Users will be communicated through the Portal or by e-mail before taking effect where reasonably practicable.

24.3. The current version and effective date will always be made available through the Portal.

25. Governing Law

25.1. These Terms are governed by Hungarian law.

25.2. For Users acting in the course of business, disputes shall be subject to the jurisdiction of the competent Hungarian courts unless otherwise agreed in writing.

25.3. For consumers, the choice of Hungarian law does not deprive the consumer of mandatory protections available under the law that would otherwise apply to them.

25.4. Consumer jurisdiction is determined by applicable mandatory law.

26. General

26.1. If any provision of these Terms is invalid or unenforceable, the remaining provisions remain effective.

26.2. Failure by SymetrIQ to enforce a provision on one occasion does not waive its right to enforce that provision later.

26.3. These Terms do not create an employment, agency, partnership or joint-venture relationship.

26.4. SymetrIQ may use subcontractors and technical service providers in providing the Portal.

symetrIQ building intelligence Korlátolt Felelősségű Társaság

1112 Budapest, Repülőtéri út 2/a A. ép., Hungary

Company registration number: 01-09-459005

Tax number: 33098520-2-43

E-mail: info@symetriq.org